At Faten Saadallah Jewelry, we want you to love your purchase. If you're not fully satisfied, please review our exchange and return policy below:
1. Eligibility for Returns and Exchanges
- Time Frame: Items can be returned or exchanged within 14 days of the purchase date.
- Condition: Products must be unused, undamaged, and in their original packaging. Items that show signs of wear or alterations are not eligible for return or exchange.
- Exclusions: Personalized or custom-made jewelry, and sale or clearance items are final sale and cannot be returned or exchanged.
2. Return Process
- Contact Us: Email info@fsaadallah.com with your order details and the reason for the return.
- Return Approval: Once approved, we will provide instructions for shipping the item back.
- Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or we made an error with the order.
3. Exchanges
If you wish to exchange an item for a different size or product, please reach out to us at info@fsaadallah.com within 14 days of receiving your order. We’ll help you with the exchange process.
4. Refunds
- Refunds are issued to the original payment method once we receive and inspect the returned item.
- Processing time for refunds may take 5-10 business days, depending on your bank.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@fsaadallah.com with photos and details. We will arrange for a replacement or a full refund.
Thank you for choosing Faten Saadallah Jewelry! We are committed to providing quality products and a pleasant shopping experience.