At Faten Saadallah Jewelry, we strive to ensure a smooth and efficient shipping experience for all our customers. Below, you’ll find details about our shipping policies and estimated delivery times.
1. Processing Time
All orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with your tracking information.
2. Shipping Rates and Delivery Times
We offer both domestic and international shipping. Shipping costs are calculated at checkout based on your location and order size.
- Domestic (Within Egypt): Estimated delivery time is 2-5 business days.
- International Shipping: Delivery times vary by destination, generally taking 7-14 business days.
3. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number so you can follow your package’s journey. Please allow up to 24 hours for tracking information to update.
4. Customs and Duties
For international orders, please be aware that additional customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping fees.
5. Lost or Delayed Packages
If your order is delayed or appears lost, please contact our support team at info@fsaadallah.com. We will work with the carrier to locate your package and provide assistance.