1. Introduction
At Faten Saadallah Jewelry, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and disclose information when you visit our website or interact with us online.

2. Information We Collect
We collect both personal and non-personal information to enhance your shopping experience with us.

  • Personal Information: When you make a purchase, subscribe to our newsletter, or contact us, we may collect details such as your name, email address, phone number, billing address, and payment information.
  • Non-Personal Information: This includes data that does not directly identify you, like your IP address, browser type, and browsing patterns on our website.

3. How We Use Your Information
We use your information for the following purposes:

  • Order Processing: To fulfill and ship your orders, communicate with you about order status, and manage returns or exchanges.
  • Customer Support: To provide assistance with inquiries, complaints, and product-related issues.
  • Marketing & Communications: With your consent, we may send you promotional offers, newsletters, and updates about new collections or special events.
  • Improving Our Website: To understand user behavior and preferences, which helps us improve our website and services.

4. Sharing Your Information
Faten Saadallah Jewelry does not sell, trade, or rent your personal information. We may share your data with trusted third parties only in the following cases:

  • Service Providers: For payment processing, shipping, and marketing services, solely to complete specific business functions.
  • Legal Requirements: If required by law, we may share your data with regulatory authorities or law enforcement.

5. Data Security
We take appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no online transaction can be 100% secure, so we encourage you to protect your account by keeping your login information confidential.

6. Cookies
Our website uses cookies to enhance user experience, analyze site traffic, and tailor content to your preferences. You can adjust cookie settings through your browser, but this may limit some functionalities on our website.

7. Your Rights
You have the right to:

  • Access Your Information: Request a copy of the data we have about you.
  • Correct Your Data: Update any incorrect or incomplete information.
  • Request Deletion: Ask for your data to be erased, subject to certain conditions.
  • Opt-Out of Marketing: Unsubscribe from our marketing communications at any time.

8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting an updated version on our website.